Frequently Asked Questions

You can pay your fare in cash to the bus driver, use your preloaded ORCA Card (One Regional Card for All) to pay, or buy a ticket ahead of time with the Transit app. If you’re going to pay in cash, be sure to have the exact fare in hand — the bus driver does not carry change. No matter how you pay, be ready to present your ticket or payment to the bus driver when you’re boarding to keep the line moving.

Yes. Pierce Transit and Sound Transit buses are accessible for mobility devices, have trained operators ready to assist passengers and allow service animals to board. Additionally there are ramps available for boarding and deboarding, auditory and visual announcements for upcoming stops, and other features available to make bus riding accessible for people with disabilities. You can check out more information on the accessibilities section of the Pierce Transit website and Sound Transit website. 

Additionally, Pierce Transit and Sound Transit offer paratransit services that mirror availability and service area to that of the bus routes, 1 Line and T Line. These services help folks with disabilities access public transit services. If you are a person with a disability, travel within the same service area as the bus routes or Tacoma Link, and are unable to ride because of conditions in the physical environment or of disability that limit accessibility, check out more information about the paratransit complementary services. You can also call for more information, Monday - Friday, 8 a.m. to 6 p.m., at 1-800-201-4900, TTY Relay 711.

The Pierce Transit system takes safety very seriously. They have implemented various measures to ensure the safety and security of their passengers, such as installing surveillance cameras on buses and at transit centers, hiring trained security personnel from five different law enforcement agencies, and providing safety training to their drivers. 

Additionally, there are steps that you can take to increase your personal safety, the safety of others and the safety of your belongings:

• Always be aware of your surroundings

• Keep ahold of your personal items and don’t leave them in the aisle

• Passengers with wheelchairs will be secured with safety straps by the bus driver

• If you are loading a bike, approach the rack from the curb (not the street side) and wave to the driver to confirm that they see you before you begin loading your bike

Should any safety concerns or issues arise, please report them to your bus driver.