Frequently Asked Questions

If you have joined the Emergency Ride Home program on the Ride Together Pierce trip calendar and have taken a sustainable commute to work the day you are needing a ride home, you may be eligible for a free taxi, Lyft or Uber ride home in case of an emergency. Once you are signed up for the program, you need to fill out a quick, simple questionnaire to determine eligibility to receive a code from Lyft. You can also decide to take a ride home and seek reimbursement afterward by filling out a reimbursement request form. Rides are capped at $100 per trip and three trips per calendar year. 

• If you are eligible to request an Emergency Ride Home, you will be presented with two options: A voucher for Lyft or the option to seek reimbursement afterward. 

• To seek reimbursement afterward, you will need to fill out the ERH Reimbursement Request Form and submit a copy of the receipt of your Uber, Lyft or taxicab ride.

• Ride Together Pierce staff will be in touch within a few business days. If approved, reimbursements will be mailed to the commuter directly within 3 weeks of receiving the Reimbursement Form.

Nope! If your employer offers an Emergency Ride Home program as a part of their sustainable commute program (usually paired with an ORCA card or vanpool benefit), this program is ON TOP OF your employer's program. So, if you use all your emergency rides through your employer, you can use the three trips per calendar year the Ride Together Pierce program offers. 

Through the Ride Together Pierce trip calendar, our program offers voucher codes to Lyft. You can also use Lyft, Uber or a taxi company of your choice and seek reimbursement afterward. 

Unfortunately, inclement weather does not count as an emergency. 

• If you walked or biked to work, we recommend taking transit or finding a colleague who you can carpool with. 
• If you took transit and are worried about service delays (in case of snow), we recommend subscribing to transit updates for your route:
  • Pierce Transit Trip Planner (website)
  • Pierce Transit Rider Alerts (text message)
  • Sound Transit Rider Alerts (Email and Twitter)
  • One Bus Away (website or app iOS/Android) 
  • Transit: Real-time Transit app (iOS/Android)